All prospective Tenants are interviewed before being recommended. If accepted, full referencing will then take place via an independent referencing Agency or alternatively, a manual referencing system will be used where the following references will be obtained where possible:

• Employers
• Personal reference
• Bank reference
• Previous Landlord (if applicable)
• Guarantor (if applicable)

Deposit

Arrangement will be made to collect a deposit from the prospective Tenant at the start of the tenancy to cover for any dilapidations and damage plus any breach of their Tenancy Agreement obligations.

For Rent collection or Management services we will hold the deposit on behalf of all parties as Agent.

For Letting Only service the deposit will be passed onto the Landlord to hold until the expiry of the tenancy.

Rent Payments

The first month's rental is collected in advance. It will be up to the Landlord to collect any future rents from the Tenant if we are providing a Letting Only service.

If you chose the Rent Collection or Management services, the rent is paid into your bank account or forwarded onto you, see Accounting for Client Money below.

Accounting for Client Money

The necessity to see that rents are dealt with efficiently is fully understood.

Features of our services include:

• Separately maintained Client bank accounts, independently audited and operated in accordance with the Royal Institution of Chartered Surveyors Members Accounts Regulations
• Fully computerised accounts and Property Management System
• Closely monitored tenant payments to prevent arrears
• Speedy transfer of money to clients i.e. on clearance of funds
• Rent retention for tax and major works
• Fidelity and Professional indemnity insurance held

Standards And Fees

Our philosophy is based on providing a good quality professional and personal service for a competitive fee, a service you can rely on.

• Compliance with the Code of Conduct for Managing Agents, promoted by the Royal Institution of Chartered Surveyors
• Member of the Association of Residential Managing Agents
• Company operated in accordance with regulations and guidelines of the Royal Institution of Chartered Surveyors
• Professional Indemnity Insurance held

Tenancy Agreements and Notice(s)

A Tenancy will be prepared for all Tenants to sign before moving into the property (except where the Landlord provides their own).

The Agreement will include comprehensive terms for the Tenants to adhere to. Under the Housing Act 1988 (amended 1996), an Assured Shorthold Tenancy will be used, except in cases of a company let in which case the relevant company Agreement will be used.

Inventory/Schedule of Condition

A schedule of condition will be prepared for each property detailing the condition. Where a property is furnished, an inventory should be prepared to ensure that all items of Furniture, Fixtures and Fittings left at the property are recorded and their condition noted.

The Tenants deposit will be held against any damages or excess wear and tear shown against the inventory.

The Services

1. Letting Service
2. Letting & Rent Collection
3. Full Management

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